Subject
(%TICKET_subject%)
Status
(%TICKET_status%)
Operator
(%TICKET_oper%)
Created
(%TICKET_open%)
Customer
(%TICKET_name%) (
(%TICKET_email%)
)
Solved
(%TICKET_closed%)
Access key
(%TICKET_key%)
(%MESSAGES%)
New status
(%NEWSTATUS%)
Message
(%ANSWERLIB%)
Markup help
(%INPUT_problem%)
(%FILEFORMS%)
(%TRACKTIME%)
(%DELTICKET%)